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Refund and Cancellation Policy

Here is your updated and professionally polished Refund and Cancellation Policy with the company name changed to BP Multimedia and email corrected for consistency:

Refund and Cancellation Policy for MastFlix

Last updated: January 2026

At MastFlix, operated by BP Multimedia, we strive to provide a smooth and satisfying streaming experience. Please read this Refund and Cancellation Policy carefully to understand your rights and obligations regarding subscriptions, cancellations, and refunds.

1. Subscription Cancellations

You may cancel your MastFlix subscription at any time.

Continued Access

After cancellation, you will continue to have access to premium content and services until the end of your current billing cycle. There will be no immediate interruption to your service.

No Refund for Partial Periods

We do not offer refunds for any unused portion of the subscription period. Your subscription will remain active until the end of the current billing cycle.

How to Cancel

You can cancel your subscription through your account settings within the app or by contacting our support team at:

📧 info@mastflix.in

2. Refund Eligibility

Refunds may be granted only under the following limited circumstances:

Eligible Cases

  • Accidental or Duplicate Billing: If you are charged incorrectly due to a technical error or duplicate transaction.

  • Unauthorized Transactions: If a payment was made without your authorization, you must notify us within 7 days of the transaction date.

Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind after subscribing

  • Dissatisfaction with content alone

  • Lack of usage or inactivity after purchase

  • Failure to cancel before the renewal date

3. Refund Process

If you believe you are eligible for a refund:

Step 1: Contact Support

Email us at info@mastflix.in with the following details:

  • Your registered email address

  • Subscription plan details

  • Payment date and transaction ID

  • Clear reason for the refund request

Step 2: Verification

Our team will review your request to determine eligibility in accordance with this policy.

Step 3: Processing Time

If approved, refunds will be processed within 7–10 business days to the original payment method. Processing time may vary depending on your bank or payment provider.

4. Free Trials

If MastFlix offers a free trial, you must cancel your subscription before the trial period ends to avoid being charged.

No refunds will be issued for charges incurred due to failure to cancel before the trial expiry date.

5. Third-Party Platform Subscriptions

If you subscribed through a third-party platform (such as Google Play Store or Apple App Store), cancellation and refund requests must be handled directly through that respective platform in accordance with their policies. Blueice Multimedia does not control third-party refund decisions.

6. Changes to This Policy

Blueice Multimedia reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting within the app or website. Continued use of MastFlix after updates signifies your acceptance of the revised policy.

7. Contact Us

If you have any questions regarding this Refund and Cancellation Policy or need assistance:

📧 Email: info@mastflix.in
📞 Phone: +91 8424040988

Our support team is available to assist you with cancellation or refund-related concerns.

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